FAQs
A quick overview of how Settl works, who it is for, and what to expect if you want to try it.
What does Settl do?
Settl gives moving companies one system for jobs, scheduling, crew coordination, customer communication, documents, and payments.
Who is Settl for?
Settl is built for owner-operators and moving companies that want tighter coordination between the office, crew, and customer.
How does Settl work?
Your team runs the move through the portal, while the customer moves through a guided app experience for updates, documents, approvals, and payments.
Why choose Settl over generic software?
Settl is built around the real moving workflow, not just leads or jobs. It is designed to reduce the communication and coordination gaps that create bad customer experiences.
What value does Settl create for a moving company?
Settl helps reduce status calls, expectation gaps, scope confusion, and payment friction so moves run cleaner and reviews reflect the job more accurately.
How does the customer experience work?
Customers move through one guided flow for key milestones, updates, messages, documents, and payments instead of relying on scattered texts and calls.
Do customers need to download an app?
Yes. Customers download the Settl app, and the text link takes them directly into the right move flow so setup is quick.
How do signup and onboarding work?
You sign up online, continue to payment, and can be functional in about 30 minutes. Onboarding can be self-serve, guided in-app, or supported directly by the Settl team.
What does pricing include?
The subscription includes the operations portal, customer app access, and team usage. Current pricing details are listed on the pricing page.
Why is there a 3% payment fee?
The 3% fee covers payment processing. Settl does not add a markup on top of that processing cost.