Questions, answered straight.
What Settl does, how the customer loop works before, during, and after the move, and what to expect if you want to try it.
What does Settl do?
Settl helps small moving companies stay connected to customers before the move, during the move, and after it is done. The outcome is simple: more repeat business, more referrals, and a stronger customer relationship after every completed move.
Who is Settl for?
Settl is built for small and independent moving companies, typically owner-operators and growing teams, who run primarily on word-of-mouth and referrals. If your reputation is your primary sales engine and you want a system that protects and compounds it, Settl is built for you.
How does the after-move follow-up work?
Settl keeps the relationship alive after the move instead of letting it end when the job is done. That way, when customers are ready to move again, they remember you, trust you, and come back directly.
We already use operations software. What does Settl add?
Most moving software helps run the job. Settl helps make sure the customer relationship stays strong before the move, during the move, and after it. The difference is not just smoother operations. It is more repeat business, more referrals, and a customer base that compounds over time.
Do customers need to download an app?
Yes. Customers download the app and go straight into their move. It carries your branding, and it becomes the place where the relationship with your company continues from start to finish.
How do signup and onboarding work?
You sign up online, complete payment, and can be operational in about 30 minutes. Onboarding is self-serve with guided in-app steps. If you want direct support, the Settl team is available to walk you through setup.
What does it cost?
Settl is a flat monthly rate of $499/month. That covers the full operations portal, the crew app, your branded customer app, unlimited team members, and the follow-up system that supports repeat business and referrals. The price does not change as your crew grows.
Why does the after-move phase matter so much?
Because that is where repeat business is won or lost. If the relationship disappears after the move, the value of a great job fades with it. If the relationship stays alive, customers are more likely to come back and more likely to refer someone else.
How do moving companies increase referrals?
Moving companies increase referrals by giving customers an experience worth remembering and by staying top of mind after the move. Settl is built around that, so satisfied customers are more likely to return and more likely to send the next customer your way.
What happens before, during, and after the move in Settl?
Before the move, Settl helps establish trust. During the move, it keeps customers informed and confident. After the move, it keeps your company top of mind. The result is a smoother experience now and a stronger chance the next move comes back to you.
How do moving companies prevent chargebacks and billing disputes?
Most disputes happen because the quote changed between booking and move day with no mutual written agreement. When a customer is charged for something they did not expect, the mover has nothing defensible to point to. Settl prevents this with 2-way quote confirmation. Every quote update to inventory, pricing, or services requires sign-off from both the mover and the customer before it is accepted, and each confirmation is timestamped automatically. By move day, both sides have already agreed to the job in writing, which removes the ambiguity disputes form on.
What is the best software for small moving companies?
It depends on what problem you need solved. If your priority is internal operations alone, there are tools for that. Settl is built for movers who want stronger customer retention, more repeat jobs, more referrals, and a business that compounds after every completed move.